Refund and Return Policy

Last updated: June 30, 2026

Because we sell cosmetic and aesthetic products — including sterile and professional-use items — health and safety regulations limit what can be returned once it leaves our control. Please read this policy carefully before ordering.

Return window

We accept returns of sealed, unopened products in their original, undamaged packaging within 14 days of delivery. A Return Merchandise Authorization (RMA) is required before sending anything back.

Non-returnable items

For safety and hygiene reasons, the following cannot be returned or refunded once delivered:

Opened, used, or unsealed products;
Sterile or injectable products and any temperature-sensitive items;
Products designated for professional use that have been opened;
Items returned without original packaging, or damaged by the customer;
Sale, clearance, or promotional items, and gift cards.

Condition requirements

Eligible returns must be unopened, with seals intact, and in resalable condition. We inspect all returns on receipt and may decline a refund if these conditions are not met; declined items can be returned to you at your expense.

How to start a return

Email support@antiage.market with your order number and the items you wish to return. If approved, we will issue an RMA and return instructions. Returns sent without an RMA may not be processed.

Return shipping costs

Unless the return is due to our error or a defective/damaged item, you are responsible for return shipping costs. We recommend a tracked, insured method; we are not responsible for returns lost in transit.

Refunds

Once we receive and inspect your return, we will notify you of approval. Approved refunds are issued to your original payment method, typically within 5–10 business days of approval; your bank or card issuer may take additional time to post the credit. Original shipping charges are non-refundable.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery at support@antiage.market with your order number and photos of the product, packaging, and shipping label. After verification, we will replace the item or issue a refund at no additional cost to you.

Exchanges

We generally do not offer direct exchanges. If you need a different item, please return an eligible product (if applicable) and place a new order.

Order cancellations

You may request cancellation before your order ships by emailing us promptly. Once an order has shipped, it is subject to this Refund and Return Policy.

Contact

Email support@antiage.market for any return or refund question.

Refund and Return Policy