Frequently Asked Questions

Last updated: June 30, 2026

Ordering & payment

How do I place an order? Add items to your cart and check out. You'll receive an email confirmation once your order is placed.

What payment methods do you accept? We accept major credit and debit cards, processed securely through Stripe. We never store your full card details.

Is my payment secure? Yes. Checkout is encrypted and handled by our PCI-compliant payment provider.

Products

Are your products genuine? Yes. We supply authentic RICHESSE products and related aesthetic items.

Who can buy professional-use products? Certain items (such as injectable skin boosters) are for professional use only and are sold to licensed or trained aesthetic and medical practitioners. By purchasing them you confirm you are qualified to use them. See our Disclaimer.

Are these products FDA-approved or medical treatments? No. Our products have not been evaluated by the FDA and are not intended to diagnose, treat, cure, or prevent any disease. Always follow professional guidance and product instructions.

How should I store my products? Follow the storage directions on each product's packaging. Bring temperature-sensitive orders indoors promptly after delivery.

Shipping

Where do you ship? Across the United States and internationally — available services and rates for your address are shown at checkout.

How much is shipping? Live rates are calculated at checkout by our shipping partner based on your destination and order weight. International orders may incur customs duties payable by the recipient.

How long does delivery take? Orders are processed in 1–2 business days and typically delivered in 3–7 business days.

How do I track my order? We email a tracking number when your order ships; you can also view it in your account.

Returns

What is your return policy? We accept sealed, unopened products within 14 days of delivery. Opened, sterile, injectable, or temperature-sensitive items can't be returned for safety reasons. See our Refund & Return Policy.

My order arrived damaged — what do I do? Email support@antiage.market within 7 days with photos of the product, packaging, and label, and we'll make it right.

Still need help?

Email us at support@antiage.market and our team will be glad to assist.

Frequently Asked Questions